Olivia Pierce, a marketing executive, discovers her late great aunt's cat café in New York, which she believes will be a Christmas miracle. She helps plan fundraising events, gaining appreciation for the feline inhabitants.

Retired military officer, now Military History professor, Caroline Upton is enlisted to assist antiques store owner, Russell Carlisle in finding the family of WWII Army officer Orin Newton before Christmas with the hope of returning precious personal artifacts – Orin’s dress uniform, medals, and a stack of love letters from his beloved Alice who waits for him back home. Epaulettes and insignia provide initial clues, though the search seems to dead end when Caroline discovers Orin was captured and listed as MIA. Caroline and Russell then search the love letters for clues as to what happened to Orin and whether he ever made it home to Alice.